Returns and Exchanges

Returns and Exchanges

Last Revised: 4/9/19


Please note the recent changes to our return policy for online, phone and in-store order purchases.

Solid Gold gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or ordered in stores for delivery for full refund or exchange within 30 days of the original purchase.

• Returns of swimwear, bodysuits, and intimates will only be accepted with the original tags and protective liners intact.

• Beauty products must be returned in new or gently used condition.

Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt.

Refunds will be made in the form of the original payment unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. All monogrammed, personalized and final sale items cannot be returned or exchanged.

Please note that all vintage items and items that have been altered are final sale.


Orders shipped to a U.S. address may be returned to any Madewell store in the U.S. for a full refund or exchange, in accordance with our policy. Click here to find our retail store.

Return shipping is $7.50 for any number of items and will be deducted from your refund.

Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

Contact Us

Please feel free to contact us with any questions or concerns:



Where is my order?
You will receive a shipping confirmation email with tracking information once your item(s) have shipped.
Can I change/edit my order?
As soon as we receive your order, we start working on it right away! Unfortunately, we can't make changes to an order once it's placed.
If you have any questions about your order please reach out to us!
How do I return my item?
You can return online orders by mail or at the store. Start your online return and print your USPS return label here. To locate your order number, sign in to your Order History. Locate a store near you to return your item(s) in person. Most merchandise can be returned within 45 days of the purchase date.
If you have any questions, please contact us at!